UGI Utilities, Inc. has reported another attempted scam targeting customers, marking the second warning in less than a week about fraudulent activities. A customer scheduled for natural gas service line installation contacted a phone number found online that appeared legitimate but was actually operated by scammers. After extensive questioning, the scammer attempted to convince the customer they owed $1,350 for installation work that UGI provides free of charge. This incident underscores the persistent and evolving nature of utility-related fraud that exploits consumer trust.
The recent alert follows UGI's warning about scammers creating sponsored online ads that appear when customers search for UGI's contact information. These ads, which contain fraudulent phone numbers, do not mention UGI but are designed to deceive customers into believing they are contacting the legitimate utility company. The Federal Trade Commission has consistently warned about this type of scam involving sponsored ads in online searches and social media platforms, indicating a broader pattern of digital deception that targets vulnerable consumers seeking essential services.
Dan Adamo, UGI Vice President of Customer Relations, emphasized that customers should only use the official contact number: 800-276-2722. "UGI makes sure that phone number is visible and well publicized in outreach to our customers, on our customer portal, and official website but scammers are finding ways to deceive customers," Adamo stated. The company maintains its official presence at https://www.ugi.com where legitimate contact information is available, providing a critical resource for verification amidst increasing fraudulent activity.
UGI also warned customers about door-to-door scammers posing as utility workers. The company advises customers to always request identification, as UGI workers carry photo ID, wear blue or orange uniforms with the UGI logo, and drive marked company vehicles. Suspicious individuals should not be allowed entry, and customers should verify visits by calling the official UGI number. These scams represent a significant threat to customer security and highlight the importance of verifying all utility-related communications through official channels, as failure to do so can lead to financial loss and compromised personal safety.
The implications of these repeated scam attempts are profound, affecting not only individual customers but also eroding public trust in utility providers. As scammers employ more sophisticated tactics, including digital spoofing and in-person impersonation, consumers must remain vigilant. UGI's warnings serve as a crucial reminder that verifying authenticity through established channels is essential in an era where fraudulent schemes are increasingly prevalent and damaging.
